At These Humble Eaves, we ask that you consider your purchase very carefully. Returns are accepted within 7 days of purchase date with receipt. We offer exchange or store credit only. We do not accept returns for refund. Your order will only be refunded if product(s) are deemed “faulty”. Please email: [email protected] regarding faulty products.

If you decide to return goods for exchange or credit, it is up to you to return in new condition, complete with tags and in original packaging. Please include a copy of the invoice with your return. Once we have received and inspected goods, we will contact you to organise an exchange or credit.

Return shipping costs, customs charges, govt taxes and duties for domestic orders are not covered. If you are returning goods, we recommend purchasing a tracked service.

We do not accept returns for sale items. We do not offer exchanges, credit or refunds for sale items.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Returns shop 4, 67/77 Queen street, Busselton 6280 WA. Please contact us via email before shipping your item back.

Shipping returns

To return your product, you should mail your product to: shop 4, 67/77 Queen street, Busselton 6280 WA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to returns.